Effective Date: January 1st, 2025

1. Introduction

The Well Club, LLC (“The Well Club,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our public, private and/or restricted-use websites, including but not limited to: www.thewellclub.com , The Well Club app (collectively, the “Sites“), as well as individuals who register to use our Services and applications, or interact with us (collectively “Services”). By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

The Privacy Policy also describes the choices available to you regarding our use of your personal information, the steps you can take to access this information and, where applicable, to request that we correct or delete it.

2. Information We Collect

We may collect information about you in various ways, including:

• Information You Provide:
  • Personal Details: Name, email address, mailing address, phone number, and other contact information.
  • Account Information: Username, password, and preferences.
  • Payment Information: Credit card details and billing address.
  • Feedback and Correspondence: Information you provide when you contact us or participate in surveys.
• Information We Collect Automatically:
  • Usage Data: Information about how you use our website and Services, including access times, pages viewed, and the page you visited before navigating to our Services.
  • Device Information: Information about the device you use to access our Services and your location, such as IP address, operating system, browser type, and device identifiers.
  • Cookies and Similar Technologies: We may use cookies and similar tracking technologies to collect information about your interactions with our Services.
• Information from Third Parties:
  • We may receive information about you from other sources, such as social media platforms, partners, and publicly available sources, to enhance our ability to provide relevant marketing, offers, and services.

3. Use of Information

We use the information we collect to:

• Provide and Improve Services:
  • Deliver the products and Services you request.
  • Process transactions and send related information, including purchase confirmations and invoices.
  • Personalize your experience with our Services.
  • Develop new products and services.
• Communicate with You:
  • Send you technical notices, updates, security alerts, and support messages.
  • Respond to your comments, questions, and customer service requests.
  • Send you promotional communications, such as newsletters, if you have opted in to receive them.
• Analyze and Improve:
  • Monitor and analyze trends, usage, and activities in connection with our Services.
  • Improve our website, Services, marketing efforts, and customer relationships.
• Protect and Comply:
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities.
  • Protect the rights and property of The Well Club and others.
  • Comply with legal obligations.

4. Sharing of Information

We may share your information in the following circumstances:

• With Service Providers:
  • We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• For Business Transfers:
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• For Legal Reasons:
  • To comply with legal obligations, such as responding to subpoenas or court orders.
  • To protect and defend the rights or property of The Well Club.
  • To prevent or investigate possible wrongdoing in connection with our Services.
  • To protect the personal safety of users of our Services or the public.
• For a Legitimate Interest.
• With Your Consent:
  • We may share your information with your consent or at your direction.
  • The Well Club does not sell personal information about you.

5. Your Choices and Rights

You have certain choices regarding your information:

• Access and Update:
  • You can access and update your account information by logging into your account or contacting us directly.
• Opt-Out of Marketing Communications:
  • You may opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us.
• Cookies:
  • Cookies are files or pieces of information that may be stored on your device when you visit a Web site. This file or piece of information allows a user to move quickly and easily around our sites and is used to identify returning users. We also use cookies to track a user’s sessions, storing preferences and settings, providing interest-based advertising, determining what site features are most popular so we can develop our Sites and content, and fulfilling other legitimate interests. Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
• Pixel tags
  • A pixel tag, also known as a clear GIF or web beacon, is an invisible tag or tiny graphic image placed on certain pages of our website or in emails but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn off cookies, the pixel tag will simply detect an anonymous website visit. Pixel tags help us analyze our visitors’ online behavior and measure the effectiveness of our websites and our advertising. We work with service providers that help us track, collect and analyze this information.
  • Pixel tags on our sites may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the Sites. This information may include your computer’s Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the websites you visit immediately before and after coming to our site. We do not otherwise track any information about your use of other websites.
  • Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open or click a link in an email message from us.
  • We also work with analytic/tracking cookies service providers (e.g. BlueConic, Google Analytics), who use tracking technologies to serve advertisements on our behalf across the Internet. These service providers may collect information about your visits to our websites and your interaction with our advertising and other communications.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or operational safeguards.

7. Children’s Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

The Well Club may update this Privacy Policy at any time, for any reason, without notice to you other than posting the amended Privacy Policy to this Site. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary e-mail address we have on file for you or by placing a prominent notice on the applicable Sites.

The Well Club endeavors to ensure that this Privacy Policy is fully compliant with all applicable laws, however, the laws throughout the world are constantly evolving and changing. To the extent any part of this Privacy Policy is not compliant with applicable law, the non-compliant part shall be deemed automatically amended to the extent necessary to permit this Privacy Policy to be compliant.

9. Independent Contractors and Candidates 

Independent contractors have received separate privacy notices informing them of the types of information that The Well Club collects, the purposes for such collection and a link to this Privacy Policy.

The Well Club requests candidates applying for independent contractor roles to provide the following personal information in order to process their application:

• Additional contact details and other identifiers: in addition to the information described in the “Site Users” section above, The Well Club also requests residency and work permit status, driver’s license number, government identification numbers and/or other similar identifiers.
• Protected classifications and other demographic data: age, gender, race, ethnicity and/or similar demographic information. We will use this information to comply with anti-discrimination laws and government reporting obligations, to help ensure equal employment opportunities and/or to conduct internal research on company demographics.
• Background information: academic and professional qualifications, education, CV/resume, credit history and/or civil/criminal records data (utilized for background check and vetting purposes where permissible and in accordance with applicable law).
• Location data: physical location (e.g. city, state, country).

10. International Transfer Of Information Collected

The Well Club’s headquarters and primary storage of personal information is in the United States. Depending on where you are located and applicable law, we will rely on certain legal bases to transfer your personal information across international borders such as: your consent (if required), to perform a contract with you or to fulfill our legitimate interest which does not outweigh your rights and freedoms.

Where necessary to comply with applicable law, The Well Club enters into data processing agreements and relies on a relevant adequacy decision or provides for appropriate safeguards by engaging in standard contractual clauses with its licensees and authorized service providers.

11. How Long We Keep Personal Information

The Well Club retains your personal information for the duration of the time that is consistent with the original purpose of collection. For example, we may retain your personal information while your account to use our Sites or Services is active. We may also retain personal information for a period of time thereafter to:

• allow for the recovery of accounts if requested by you,
• the data for The Well Club’s business operations, and/or
•  conduct audits, address our ongoing legal rights/obligations, resolve disputes, and enforce our agreements.

12. Residents of the European Union, United Kingdom and Switzerland

The European Union’s General Data Protection Regulation (EU GDPR), the United Kingdom’s Data Protection Act 2018 (UK GDPR), and the Swiss Federal Data Protection Act of June 19, 1992 (FADP), which will be replaced by the Revised Federal Data Protection Act (Revised FADP) when it becomes effective, provide certain rights.

• You have the following rights, including the right to:
  • access your personal information; 
  • correct, delete, restrict, or object to the processing of your personal information;
  •  data portability of your data under certain conditions. 
  • You may also request information about: the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the source if not collected directly from us, or the planned storage period. 
  • In addition, you can withdraw consent you may have given to The Well Club at any time.

If you have any unresolved concerns that we have not addressed satisfactorily related to how we are processing your personal information, you have the right to contact the European or United Kingdom Data Protection Authorities or the Swiss Federal Data Protection and Information Commissioner (FDPIC).

• How to exercise your rights:
  • To exercise the rights described above, please submit a verifiable request to us by either contacting us using the information in the How to contact us section below or by using our web form.
    • Only you, or a person that you authorize to act on your behalf, may make a request related to your personal information. 
    • The Well Club must be able to verify such requests through the exercise of reasonable diligence. 
    • To be verifiable your request must:
      • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
      • Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request. We will use personal information provided in a request solely for the purpose of verifying the requestor’s identity or authority to make the request.

Contact Us

If you have any questions, need further clarification or wish to exercise your rights under this Privacy Policy, please contact us at:

Email: support@thewellclub.com

Phone: 888-496-0744